Support

World-class customer service

As the only simulator manufacturer with full in-house engineering, game development, and support capabilities, HD Golf is your one-stop simulator shop.

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Our support team includes:

  • Dedicated project manager and installation technicians
  • 24/7 customer support and industry-leading 2-year warranty
  • Remote diagnostics
  • Marketing support – content, tournaments, launch support
  • Onsite support for clubhouse management

Installation

Our in-house team builds, packs and ships your Simulator using our Triple-Check control process. The shipment arrives in tandem with the HD Installation Team, and setup begins. Our large, experienced team combined with in-house capabilities minimize build time. Your HD Simulator is ready to enjoy.

Customer training

Upon installation, our onsite team trains you on all aspects of the simulator, including functionality, capabilities, admin, and league/tournament setup.

Marketing Support

Throughout planning & installation our marketing team works with yours to create the underpinnings for success. We support YOUR brand positioning and help develop your launch strategy. Achieved through a combination of real-world and digital support, we provide consulting time and content including images, video and copy.

Sponsored Tournaments

HD fully supports your launch event or first tournament! We’ll help setup, promote, and run the event through your Customized Clubhouse Management Software.

Leading support plans

Our industry-leading 2-year warranty fully protects all aspects of the simulator, but it’s also your ticket to a steady stream of free sports, games, and extras. Extended warranties are available for a minimal ongoing cost

Fast Response

One call and your team is directly connected to the engineers and technicians who designed, built and installed your Simulator. Our patented and industry-first remote diagnostics allow, upon your approval, immediate access to your simulator. Our team can connect by internet to update software, add games or identify & fix any challenge in real-time.