Comprehensive Customer Care

HD Sport Suite is Built for Business. We are the ONLY simulator manufacturer with FULL in-house engineering, game development, support /capabilities. Our expertise strongly contributes to a greater than 99% simulator uptime. Here’s how we support client success from purchase to post-installation:

HD is your One-Stop-Sim-Shop. We’re with you every step of the way. 

DESIGN/PLANNING/PROJECT MANAGEMENT

Upon purchase, you’re assigned a dedicated HD Project Manager. They become your daily contact at HD Golf throughout the design & build. Your PM integrates with your design/architect team to coordinate site visits, confirm measurements, prepare CAD drawings and support customized assets to suit your vision. Professional and friendly, ALL HD teams are trained in excellent customer care and support.

INSTALLATION

Our in-house team builds, packs and ships your Sport Suite using our Triple-Check control process. The shipment arrives in tandem with the HD Installation Team, and setup begins.

 Our large, experienced team combined with in-house capabilities minimize build time and business disruption. Your HD Sport Suite is ready and Built for Business.

CUSTOMER TRAINING 

Once installation is complete, our onsite team will train your team. We’ll ensure your team is fully versed in all aspects of HD Sport Suite, including: simulator functionality, capabilities, Clubhouse Management Software, in-game ad-kit admin and league/tournament setup. Your business will be fully prepared for a successful launch.

MARKETING SUPPORT

Throughout planning & installation our marketing team works with yours to create the underpinnings for success. We support YOUR brand positioning and help develop your launch strategy. Achieved through a combination of real-world and digital support, we provide consulting time and content including images, video and copy. Customers count on us to help with launch advertising, signage and banner rollout.

SPONSORED TOURNAMENTS

HD fully supports your launch event or first tournament! We’ll help setup, promote and run the event through your Customized Clubhouse Management Software. 

HD provides prizing and comprehensive marketing collateral including eblasts, print assets and event invites. We’ll help you attract new customers, generate loyalty, user-content and deliver excitement worth sharing.

WARRANTY & TECH SUPPORT

LEADING WARRANTY

HD Sport Suite’s industry leading 2-year warranty….is more than a warranty.  It fully protects all aspects of the simulator, but it’s also your ticket to regular updates, new contests, play action scenarios & enhancements for all sports. HD Sport Suite clients receive a steady stream of ‘extras’ with an active warranty. Extended warranties are available for a minimal ongoing cost.

FAST RESPONSE

We offer our Customers 24/7 Support & Remote diagnostics. One call and your team is directly connected to the engineers and technicians who designed, built and installed your Sport Suite. Our patented and industry-first remote diagnostics allow, upon your approval, immediate access to your simulator. Our team can connect by internet to update software, add games or identify & fix any challenge in real-time.

Add New Sports & Games

Our in-house development team consistently develops & releases NEW sports, games and scenarios. Easily download new content directly to your simulator. The growing gaming library creates player loyalty and anticipation for what’s new!

 

Support

Dedicated Project Manager And Installation Technicians
24/7 Customer Support & Industry Leading 2-Year Warranty
Remote Diagnostics 
Marketing Support – Content, Tournaments, Launch Support, Etc
Onsite Support for Clubhouse Management